FAQ

Are face masks recyclable?

While masks are recyclable because they are made of recyclable material (plastic and aluminium), it can be difficult and expensive for traditional recyclers to recycle them. Their parts need to be separated in order to properly recycle each material. Because of their usage, it is also important that the masks be disinfected to minimize the risk of contamination.

Here at Go Zero, we developed a process to disinfect and separate each part of the mask so that they can be recycled by specialized recycling centers.

How can I recycle masks?

Using the Go Zero recycling service is easy:

  1. Order one of our recycling products.
  2. Collect your masks in the product you ordered.
  3. When it is full, seal it using the equipment provided and ship it to the nearest Go Zero Depots.
  4. To continue using our service, order another recycling product.

Where can I send my masks?

We have a growing number of depots in Québec, Ontario and British Columbia. To see the list of all our depots, please visit our Locations page.

How can I be sure that my masks will be recycled?

We pride ourselves on our integrity. You can rest assured that all our masks are recycled and not incinerated or sent to landfills. Once you have sent us your box of products, you can follow your material every step of the way with our RealCycle feature. A unique code appears on every box and allows us to track its location and journey through the recycling program.

Can Go Zero pick up your products at our location?

Yes, if you select the PREPAID RETURN shipping option, you will receive a return label already on the box. When your box is full, you can contact the carrier that appears on the label and plan a pickup at your address. They will then pick up your box and bring them to us. You can also contact 1-800-GOT-JUNK?, a third party company that you can use to pick up and transport your Go Zero boxes when they are full.

Where is the curbside pick-up location ?

The curbside pick-up is located at:

Go Zero, 2211 Tanguay, Magog, Quebec J1X 7K3, Canada
(873) 888-6139

Open Monday to Friday from 9 AM to 5 PM

 

How do I assemble my box?

Assembling the box can be done by following these easy steps:

  1. Unfold the box.
  2. Fold the bottom flaps so that they overlap each other.
  3. Slide the corners of the bag in the pre-cut slits on the top corners of the box.
  4. Repeat the 2nd step with the top flaps, and fold the middle of the flaps towards the inside of the box to create the opening on the top.

How do I assemble my pallet bag?

  1. Take the parts out of the box.
  2. Fold the box
  3. Glue the box to the cardboard blocks and place the bag on top.

What happens to plastic elements like bags and wrappers?

Our plastic bags and wrappers are made of recyclable plastic. When the boxes are processed at the recycling plant, the bags and wrappers are also recycled.

Which boxes are admissible for Go Zero Recyling Programs?

If you want to use Go Zero's shipping service, the boxes must be in good condition and strong enough to securely hold the materials. Packages with an actual weight of more than 100 pounds (50 kg), or that exceed 100 inches (250 cm) in length or a total of 150 inches (400 cm) in length and girth combined, are not accepted for transportation with Go Zero's shipping service.

If you want to use your own courier service company or if you want to drop-off the material directly at our participating Go Zero locations, you have to make sure the boxes are in good condition and strong enough to securely hold the materials. You can ship or directly bring us the material into big boxes or Gaylord boxes on regular wood pallets. The pallet size must be maximum 40''x48'' ( regular wood pallets ) and maximum 96'' high. Note that we do not exchange pallet or Gaylord boxes at our participating drop-off locations.